Here at Goza Gear we want you to be completely satisfied with your purchase. If you are unhappy with an item that you purchased you can simply return it within 30 days of the purchase for a refund (less the shipping/handling fees).
Just make sure all of the items are returned in the condition that you received them in. Any t-shirt that has been worn or laundered may not be returned. If you are unsure if your product is returnable please feel free to contact us via email or call us. Please note that all shipping costs associated with a return are the responsibility of the customer.
Items will not be eligible for a refund if:
- Item was refused upon delivery.
- An incorrect address was provided by the customer.
- Shirt has been worn, washed, dried, or stained in any way.
Incorrect Address and Return to Sender
Packages that are shipped with an incorrect address provided by the customer during the order process are subject to an additional $14 charge if the address must be changed by the carrier in order for the package to be deliverable.
Orders ‘Returned to Sender’ by the carrier are subject to a $14 charge. This includes but is not limited to: orders in which the customer provided an incomplete or incorrect address, the customer is not available for delivery, the customer fails to provide a P.O. Box or physical address, or the order is refused by the customer.
Custom designed t-shirts are not eligible for exchanges or refunds.
If there is a problem with your product, please contact our customer service representatives immediately. While we do everything within our power to ensure that you receive your products in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction. Replacement items will be shipped the same method as the original order.
Returns are typically processed within 2-4 weeks after the items are received into our warehouse. If you feel as though your return is not being processed within a reasonable amount of time go ahead and contact us at: Goza Gear Customer Service 1-800-884-9994 / 1-925-371-6732. Or email firstname.lastname@example.org